Support
We strive for complete satisfaction and take pride in our award winning customer service.
This support section was created to give you the tools to answer many questions and to troubleshoot and fix many problems. If you are having difficulties with your products or have any questions in general, please feel free to contact us at any point. Or use the links below to obtain the information that you are looking for.
please select:
- Product Registration - Please complete this form to ensure that you receive the best customer service possible.
- Find Your Audiologist - This page will provide detailed instructions for obtaining ear impressions for your custom personal monitors. There is even a searchable database of recommended audiologists.
- FAQ - Find answers to frequently asked questions.
- User Guides - Download or browse our user guides for complete product information and maintenance tips.
- Warranty Info - Please read our complete warranty information.
- Returns - If you are experiencing a problem, please use this page for troubleshooting and to request a Return Authorization Number.
- Contact us - Our complete contact information
IMPORTANT NOTICE FOR ONLINE AND AUCTION BUYERS.
Attention Online and Auction Buyers
We encourage consumers to be especially vigilant when purchasing Ultimate Ears product online. Be certain that you know exactly what it is that you are buying, what the terms of sale are, and what the seller's return policy is. Compare the seller's product photographs to those on the Ultimate Ears website. Please visit the "Retail Partners" section on the Ultimate Ears website for a list of recommended resellers.
Products that are purchased through auction sites may not be original Ultimate Ears product, may be used or missing accessories and may no longer have a factory warranty in affect.