Your Privacy & Security

The data you may submit or we may collect depends on the products, features and services you use, events to which you may participate and/or interactions you may have with us. This data can include the following:

Name and contact data. Data such as first and last name, email address, postal address, phone number, and other similar contact data may be collected.

Credentials. You create passwords, password hints, and similar security information used for authentication and account access.

Demographic data. We may collect data about you such as your age, gender, country, and preferred language.

Payment data. Data may be necessary to collect in order to process your order if you make purchases through our website, such as your shipping address, products ordered, and contact information. We do not collect payment information (i.e. credit card number). Purchase transactions are conducted through secure affiliates.

Usage data. We may collect data about how you and your device interact with us and our products. For example, we collect:

• Product use data. We may collect data about the features you use, actions you take, and activities you perform. This can include button presses, interactions with an app, or time spent listening to a speaker.
• Device data. In order to provide some services, we may collect data about your device and the network you use to connect to our products. It includes data about the operating systems and other software installed on your device. It includes device identifiers, and regional and language settings.
• Other product data. In order for some products and services to work optimally, We may collect information from other devices and software. For example, stereo, home automation, and television product information as well as cable provider information to integrate them with a Harmony remote may be sent to us.
• Error reports and performance data. We may collect data about the performance of the products and any problems you experience with them. This data helps us to diagnose problems in the products you use, and to improve our products and provide solutions. Depending on your product and settings, error reports can include data such as the type or severity of the problem, details of the software or hardware related to an error, contents of files you were using when an error occurred, and data about other software on your device.
• Support Data. When you engage the Company for support, We may collect data about you and your hardware, software, and other details related to the support incident. Such data includes contact or authentication data, the content of your communications with support, data about the condition of the machine and the application when the fault occurred and during diagnostics, and system and registry data about software installations and hardware configurations.

Interests and favorites. You may be asked to submit data about your interests and favorites, such as the music preferences, programmed activities or routines, channels and radio stations, and services you use.

Contacts and relationships. We may collect data about your contacts and relationships if you use a product that supports multi-user, community and sharing functionality.

Logitech Accounts. Some products utilize a Logitech account which helps to optimize your product experience. For example, it enables improved personalization and allows you to save and recall settings, configurations, history that may have been performed in the past. When you create a personal Logitech account, we collect certain personal data and assign a unique ID number to identify your account and associated information. When you sign into your Logitech account, We may collect data related to your session including a record of your sign-in, which includes the date and time, information about the product you signed into, the unique number assigned to your account, and a unique identifier assigned to your device, your IP address, and your operating system and browser version. In general, when you sign into your account, you will stay signed in until you sign out.

Location data. Various products use location data for purposes such as time/date and language preferences. Data we may collect about your location can be either precise or imprecise. Precise location data can be your home or work address information or Global Position System (GPS) data, we may collect when you enable location-based products or features. Imprecise location data includes, for example, a location derived from your Wi-Fi or IP address or data that indicates where you are located with less precision, such as at a city or regional level.

Content. We may collect information related to the content of your files and communications when necessary to provide you with the products you use. We also may collect the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat sessions with representatives may be monitored and recorded.

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Providing and improving our products and services.

We use data to provide and improve the products we offer and perform essential operations. This includes operating and utilizing the products, maintaining and improving the performance of the products, and using data to develop new features, perform research, and provide customer support. Examples of such uses include the following:

• Providing the Product or Service. We use data to ensure our products operate as intended and in accordance to expectations. Those products may include personalized features and recommendations that enhance your productivity and enjoyment, and tailor your product experiences based on your activities, interests and location.
• Customer Support. We use data to diagnose product problems, repair customers' devices, and provide other customer care and support services.
• Product Activation and Registration. We use data, including device and application version, location, and unique device, network and identifiers to activate and register products.
• Product Improvement. We use data to continually improve our products, including adding new features or capabilities, such as using error reports to improve security features, using usage data to determine what new features to prioritize, or activity data to improve efficiency.
• Security, Safety and Dispute Resolution. We use data to protect the security and safety of our products and our users, to detect and prevent fraud, to resolve disputes and enforce our agreements. For example, We may use data to determine which products need security patches or analyze patterns in data that allow us to develop additional security features.
• Business Operations. We may also use anonymous and aggregated data to create statistics and analysis for various business purposes. For example, financial and product reports are created to determine performance in a given sector or region.

Marketing. With your consent, we use data collected to communicate information that may be of interest to you, including new product features or releases as well as promotions and announcements.

Communications. We use data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means to inform you when a subscription is ending, let you know when security updates are available, remind you about items left in your online shopping cart, update you or inquire about a service or repair request, invite you to participate in a survey, or tell you that you need to take action to keep your account active. Additionally, you can sign up for email subscriptions and choose whether you wish to receive promotional communications from us. We may also use cookies or tracking pixels to determine, in the aggregate, how many people open our e-mails.

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We share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data in order to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose to another business entity should we plan to merge with or be acquired by that business entity; this may include any organization involved in a merger, transfer, or sale of our assets or business.

If you post any information in public areas within our products and services, such as communities, forums, blog or other areas, it will be available to the public and we may reuse and republish such information at our discretion and in accordance with our Terms of Use.

Finally, we will access, transfer, disclose, and preserve personal data, including your content, when we have a good faith belief that doing so is necessary to:

1. comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
2. protect our customers, for example to prevent spam or attempts to defraud users of our products, or to help prevent the loss of life or serious injury of anyone;
3. operate and maintain the security of our products, including to prevent or stop an attack on our computer systems or networks;
4. protect your or our legal rights or as required by law or orders from courts and government entities.

When we transfer European citizen personal data from the European Economic Area to other countries, we use a variety of legal mechanisms, including model contracts, to help ensure your rights and protections travel with your data. Please visit additional information on our data processing practices for EU residents.

Except as set forth above, We will not disclose your personal information to any third party, including advertisers, without your explicit consent.

Information You Provide Third Parties. We are not responsible for any information provided by you to third parties, and such information is not subject to this Privacy Notice. You assume all privacy, security and other risks associated with providing information, including personal information, to third parties. For a description of the privacy protections associated with the providing information to third parties, you should refer to the privacy policies, if any, provided by those third parties.

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