We collect data in a variety of ways to improve our products and services:
We may also collect and otherwise process business contact information that you provide to us, or that we collect from your organization, such as our business partners and suppliers when we are doing business and in the context of performing an agreement. Where notice or consent is required for such processing, the organization will notify and obtain such consent from its respective personnel and authorized users.
The data we receive depends on the products, features and services you use, events in which you may participate, business engagements and other interactions you may have with us. This data can include the following:
When you sign up to become a Logitech product or service tester, we may collect information about you. We use this data to invite you to become a tester, and we use your feedback to develop and improve our products and services.
Examples of the information we collect includes:
Unless otherwise communicated to you when you sign up for our testing program, we process this data for the purpose of entering into or performing the contract between you and Logitech.
We use the data we collect:
We may analyze this data, including your personal information, to give you a more seamless, consistent, and personalized experience. We will always do so subject to applicable law and your consent where it’s required.
We use data to provide and improve our products and to perform essential operations. This includes operating and using the products, maintaining and improving their performance, and using data to research, develop new features, and provide customer support. Example uses include:
You can direct us to update, delete, or deactivate certain information pertaining to you. You can also request that we remove your personal information from the blog, community forums, or other public areas within our control. If we cannot remove certain personal information, we will let you know why.
You can unsubscribe from marketing emails from us by following the instructions in the email you received or at the subscription management page on our website. We try to respond to requests to review information we have on file within 30 days of receiving a request.
You can “opt-out” of having your personal information used for certain purposes whenever we ask for this information. If you have questions, comments or would like to make a request about your data or our privacy statement or data practices, please contact us at support.logitech.com/response-center or through the following methods:
Phone: +1 646-454-3200
Postal Mail: Logitech Privacy Officer, 3930 North First Street, San Jose, CA 95134 USA
If you are not satisfied with our response, you can refer your privacy complaint or dispute to the state or national data protection authority in your jurisdiction.
We do not knowingly collect or maintain information about persons under 13 years of age. If we learn that information about persons under 13 years of age has been collected on or through Logitech sites, we will take appropriate steps to delete this information. If you are the parent or legal guardian of a child under 13 years of age who has registered for an account or service on our sites, please contact us using the contact information below to have that child’s account or service terminated and personal information deleted.
We are committed to the protection of your personal information. We use a variety of security technologies and procedures, including TLS encryption, to help protect your personal information from unauthorized access, use, or disclosure.
We will retain your personal data for as long as:
Personal data that is no longer required to be retained will be deleted at regular intervals.
Personal information collected by us may be stored and processed in the United States or in any other country we or our affiliates or service providers maintain facilities.
We take steps to ensure that the data we collect is processed as described in this statement and according to the law wherever the data is located.
Logitech Options allows you to customize your mice, keyboards, and touchpads on your computer. Logitech Capture software allows you to record video and audio on your computer and change the settings of the camera. This software also offers you the ability to back up your device settings to the cloud so you can transfer those settings to other computers and set up your devices easily.
Information that may be collected includes:
With Logitech Options, device settings get backed up automatically. You can choose to not have your device settings backed up automatically or log out, effectively turning off the backup functionality.
Our servers automatically record certain information, including the IP address, the software version, and the connected devices to check for necessary software updates and download the required device images or assets, during and after the installation of our software.
With your consent, some of our software (like Logitech Options, Capture, Presentation app, Setpoint, and Logitech Control Center) collect and record information about the software, devices, and other information such as:
We do not collect the data you insert while using your mice, keyboards or touchpads. A Keystroke assignment refers to when you customize your device and assign a shortcut, our apps require permission from you in order to perform the assigned shortcut.
We sometimes collect data like device and application information for product features to function properly. For example, Logitech Flow is a feature in some devices that allows you to seamlessly switch between two or three computers, and transfer text, images, and files from one computer to another. To enable automatic discovery of computers during the setup process of Flow, we may collect your device identifier and IP address.
To activate and register your products, you provide information to us to create an account, including your name, email address, password, credit card (if you subscribe to premium services), camera name, and camera settings.
We also offer activation and registration through third party open authorization (OAuth2) services, such as Facebook, so you can share clips you’ve selected to that service.
While setting up the product, the country code of operation needs to be set. Some operating systems may prompt for location data access when determining the country code of operation.
When you use Circle products and services, our servers automatically receive, record, and process data necessary to provide the service as well as information from the devices you use to view or listen to the data, including:
Circle products may send pseudonymous information to an analytics tool, including timestamps, transmission statistics, feature usage, performance metrics, errors, etc. We use the pseudonymous information to provide, enhance, and improve our services, features, technical support and information.
Circle products have features that, if enabled, require us to collect and analyze data intelligently for them to work. For example, Smart Location automatically detects when you leave the house or come home, and Smart Alerts intelligently analyze motion to make sure you only get relevant alerts.
We have implemented Circle products so that no Logitech employee, contractor, vendor, affiliate, or governmental entity can access unencrypted footage. Every Circle camera has a unique private key and digital certificate, which is used to encrypt communications in transit. The Circle servers use AES 256 Bit Dual Layer Encryption to store your footage encrypted-at-rest.
When a Circle camera is connected to the Apple HomeKit ecosystem, Apple controls the data generated and passed to HomeKit and is responsible for the privacy and handling of your audio and video content. We have no ability or mechanism to access any HomeKit audio/video data.
If a Circle camera is only set up in HomeKit, the camera will still periodically check our servers for firmware update availability. This involves sending the model, firmware version, and the country code of operation to our servers.
If you enable the sharing of diagnostic information with Logitech through the Apple Home App, the following data will be shared with Logitech and/or Apple, and used for troubleshooting purposes only:
G HUB software allows you to easily configure devices and create commands and macros for games and other applications. Adding other information about your PC, operating system, games and applications and any specific settings you adjust as part of setting up your product improves your experience. We also use this data to enhance the security and stability of our products.
If you opt-in to data analytics collection, when you use G HUB, our servers automatically receive and record information about the use of your product, including:
When you create an account for the G HUB community, we collect information like your name, email address, country of residence, and security question responses. Accessing the G HUB community gives you access to features including:
You can unsubscribe or delete your G HUB account at any time.
G Cloud is a handheld gaming console on which you can play cloud gaming titles and access cloud streaming services anywhere, at any time. Logitech’s processing of your personal data is limited to the Logitech hardware and the Logitech incorporated software. We collect your unique device ID for the core functioning of your console, to ensure it works correctly. There is also certain personal data collected for the core functioning that is only processed and stored locally on your console, such as your country or region for network connectivity.
If you choose to share your diagnostics and device usage data, we will receive information about your use of the console, such as your battery and charging experience, your usage of the buttons and joysticks and the audio ports. We use this information to improve our products and services.
For EEA, the UK or CH; we collect your device diagnostics and device usage data on the basis of legitimate interest. We use this information to improve our products and services. You may opt out at any time from your device settings.
Logitech Sync enables users to remotely monitor and manage their Logitech video conferencing systems. Sync is made up of two parts, the desktop Sync app and the cloud “Sync Portal”. To use the Sync Portal, the Sync App must be installed on the meeting room computer. Once installed and authenticated with the Sync Portal, the Sync app will communicate directly with Sync Portal to enable remote management and monitoring capabilities.
When you create a Logitech Sync account, we collect information like your name, email address, password, country, and organization name. We use this data to authenticate and associate you to your account and devices.
Sync collects diagnostic and usage data to help maintain and improve the Sync experience. Sync collects the following information to provide management and monitoring features:
The Jaybird app allows a user to:
When you register for an account, we collect information like your name, email address, personal image (avatar), current location, and password. This data is used to authenticate and associate you to your account and devices. Jaybird also offers registration through third party open authorization (OAuth2) services, such as Facebook, Google and Spotify.
When you use your Jaybird product with the app, or the app by itself, our servers automatically receive and record certain information, including:
To safely back up your custom configurations, our servers receive and record additional information, including:
Location data for Find My Buds is stored on the mobile device and is not backed up to our servers.
Users can customize their listening experience by configuring their devices using an Ultimate Ears application. These applications enable features like pairing multiple devices, tap controls, and multi-user DJ functionality.
During the customization process, a user may be required to enter their name and contact information, including an email address and password.
We do not collect any data about the content a user plays using Ultimate Ears products.
Some Ultimate Ears products, like our Bluetooth speakers, can integrate with third-party services like Amazon Alexa. These integrations let users perform tasks like streaming music, ordering goods and services, and asking for information.
To enable third party services that link with your Ultimate Ears device, you may be required to register with that third party and consent to their terms. Once the link has been made, Ultimate Ears devices can receive and pass information directly to the third party.
Ultimate Ears products do not store any user command data passed from the user to the third party. Only data necessary to ensure the link between third parties and the user’s Ultimate Ears product is retained.
Ultimate Ears Pro and CSX offer premium custom-fit in ear monitors (earphones). Most Pro devices require user ear impressions, which are typically created digitally or with molds. by a third party, most commonly an audiologist. The CSX devices require images and impressions of the user's ear to optimize the product fit. We retain these impressions in case of loss, reordering, or reproduction, or until a user requests that they be discarded.
We will occasionally update this Statement. If there are material changes to this Statement or in how we will use your personal information, we will prominently post the changes before making them.
We will not make any changes that are less protective of your personal information collected in the past without your consent.
We encourage you to periodically review this Statement to be informed of how we are protecting your information.
Thank you for your interest in Logitech and our products and services.